Regent Reassurance

WHAT IS REGENT REASSURANCE?

Regent Reassurance is a cancellation/refund policy that seeks to give you flexibility, choice and the confidence to plan your next Regent Seven Seas Cruises vacation.

WHAT SAILINGS QUALIFY UNDER REGENT REASSURANCE?

For reservations made between August 1 and October 31, 2020 on voyages embarking on or before October 31, 2021, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.

For reservations made between May 18 and July 31, 2020 on voyages embarking through December 2022, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.

For all reservations made before May 18, 2020 on voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit.

Note: *for Full Grand Voyage and Full World Cruise reservations, along with Regent Suite reservations (Category RS), guests who have paid in full and cancel their applicable voyage at least 65 days prior to departure date are eligible to receive a 100% Future Cruise Credit.

WHAT IS THE "DEPARTURE DATE" THAT I NEED TO CANCEL PRIOR TO?

Departure date refers to the date on which travel begins, inclusive of cruise travel, air travel, hotel reservations or land programs booked through Regent Seven Seas Cruises.

WHICH ITEMS WILL BE INCLUDED IN THE FUTURE CRUISE CREDIT?

The Future Cruise Credit will include 100% of the cruise fare paid in addition to any air charges, hotels, land programs, visas and RegentCare Travel Protection Program charges.
The following ancillary items purchased through Regent Seven Seas Cruises will be refunded to the original credit card used for payment:

  1. Shore excursions and/or shore excursion packages
  2. Reservations for the Culinary Arts Kitchen
  3. Taxes
WHAT HAPPENS TO ANCILLARY ITEMS PURCHASED INDEPENDENTLY?

For arrangements, products, or services confirmed through independent companies and carriers, we recommend that you contact the travel provider directly for further guidance.

HOW LONG WILL I HAVE TO REDEEM MY FUTURE CRUISE CREDIT?

The Future Cruise Credit may be applied toward a new reservation(s) made within one year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation(s) for any voyage sailing before December 31, 2022.

WHAT CAN MY FUTURE CRUISE CREDIT BE APPLIED TO?

The Future Cruise Credit can be applied toward the cruise fare on the new reservation.

WHAT IF THERE IS A DIFFERENCE BETWEEN THE FUTURE CRUISE CREDIT AMOUNT AND THE FARE ON THE FUTURE RESERVATION?

If the cruise fare on the future reservation exceeds the amount issued on the Future Cruise Credit, you will be responsible for the difference. If the cruise fare on the future reservation is less than the amount issued on the Future Cruise Credit, you will be issued a new Future Cruise Credit with the remaining amount, which must be used within one year of the issue date on any voyage sailing before December 31, 2022.

IF I USE MY FUTURE CRUISE CREDIT AND THEN NEED TO CANCEL THAT FUTURE CRUISE, WILL I BE ABLE TO REAPPLY MY CREDIT ON ANOTHER RESERVATION?

In the event that you need to cancel your future cruise, outside of penalty, then the Future Cruise Credit would remain valid and may be applied toward another new reservation, provided the new reservation is made within one year of the original Future Cruise Credit issue date and toward a Regent voyage sailing before December 31, 2022.

CAN I TRANSFER PROMOTIONAL AMENITIES FROM MY CANCELED RESERVATION TO MY NEW RESERVATION?

Guests can take advantage of any publicly available promotion at the time the new reservation is made and the Future Cruise Credit is applied. Any promotion on the original and now canceled reservation would not be transferable to the new reservation.

IS THE FUTURE CRUISE CREDIT TRANSFERABLE?

No. The Future Cruise Credit is issued to the guest(s) electing to cancel their reservation under Regent Reassurance and is not transferable to any other guest.

IF I HAVE NOT PAID IN FULL, CAN I TAKE ADVANTAGE OF REGENT REASSURANCE?

No. Regent Reassurance is available to guests who have paid in full on applicable voyages. Guests who are outside of final payment may elect to pay their reservation in full, at which point the guests would be eligible for Regent Reassurance. Otherwise, for reservations outside of final payment, the standard cancellation schedule would apply.

CAN I ELECT NOT TO TAKE ADVANTAGE OF REGENT REASSURANCE EVEN IF I HAVE PAID IN FULL?

Yes. For guests who wish to cancel and forgo the Future Cruise Credit, then the standard cancellation schedule would apply.

CAN I FOLLOW THE STANDARD CANCELLATION GUIDELINES AND RECEIVE A PARTIAL REFUND AND A FUTURE CRUISE CREDIT FOR JUST THE PENALIZED AMOUNT?

No. Regent Reassurance offers a 100% Future Cruise Credit in lieu of Regent Seven Seas Cruises' standard cancellation schedule. If a guest elects to cancel and receive a partial refund of their cruise fare, in line with the standard cancellation schedule, then no Future Cruise Credit will be issued.

CAN ONE GUEST IN A SUITE CHOOSE REGENT REASSURANCE WHILE THE SECOND GUEST ELECTS TO ABIDE BY THE STANDARD CANCELLATION SCHEDULE?

All guests associated with the reservation being canceled would need to take the same option - taking advantage of Regent Reassurance or the standard cancellation schedule.

WHAT IF THE SECOND GUEST WISHES TO CONTINUE ON THE CRUISE?

If the guest, and not the reservation, is being canceled, then the remaining guest(s) are welcome to continue on the cruise as scheduled with no additional supplement being due.

DOES REGENT REASSURANCE CHANGE MY FINAL PAYMENT DATE?

No. Regent Seven Seas Cruises' deposit and final payment schedule remains unchanged.

CAN I APPLY MY NEW FUTURE CRUISE CREDIT TO AN EXISTING FUTURE CRUISE?

No. Under Regent Reassurance, the Future Cruise Credit must be applied toward a new reservation(s) within one year of the Future Cruise Credit issue date on any voyage departing before December 31, 2022.

HOW MUCH DOES REGENT REASSURANCE COST?

There is no cost with Regent Reassurance.

CAN THE FUTURE CRUISE CREDIT VALUE BE APPLIED TOWARD MORE THAN ONE RESERVATION?

Yes, the value of the Future Cruise Credit can be applied toward multiple new reservations made within one year of the Future Cruise Credit issue date on voyages sailing before December 31, 2022.